Description

Difficult people are everywhere. They’re on the roads we drive, in the store we shop at and with us at work. When it comes to dealing with them, you have a few choices; ignore them, avoid them, or learn to work with them. We’re going to focus on working and being productive with difficult people, using their perceived weaknesses as strength.

You will learn the difference between Different and Difficult and how to identify and relate to the seven categories of difficult people.

You will learn what causes difficulty; you will identify your difficulty category and develop strategies and techniques to improve professional relationships.

What You Will Learn

• The difference between Different vs Difficult
• Identify and relate to seven difficult people
• Develop strategies & techniques to improve relationships
• Understand what causes difficulties
• Identify your difficulty category
• Discuss the importance of understanding when makes you (16 personalities)